User leaves a message, barely enunciating her name and only giving her first.
I call the # she left.
Jane - "HEY JIM!!!! Oh wait, this ain't Jim."
Bob - "Yea, so who is this?"
Jane - "Jane."
Bob - "Jane who?"
Jane - "It's Jane Smith!" (clearly insinuating that she is the one and only Jane in our entire organization)
Bob - "Ok, and you just want to know if the printer is on the network?"
Jane - "Yea."
Bob - "Can you tell me if the printer has an ethernet-" (she quickly interrupts)
Jane - "Say whaaaaaat?
Bob - "Yea, I knew that word was going to be an issue. Does anyone near you know what an ethernet cable is?"
Jane - "No. Not down here."
Bob - "Can you ask?"
Jane - "Hey y'all, anyone know what an ethernet cable is?"
(in the background I hear) - "Yes. It's the cable that connects to the back of your computer."
Bob - "Who was that?"
Jane - "Lisa."
Bob - "Ok, just let me talk to Lisa."
I call the # she left.
Jane - "HEY JIM!!!! Oh wait, this ain't Jim."
Bob - "Yea, so who is this?"
Jane - "Jane."
Bob - "Jane who?"
Jane - "It's Jane Smith!" (clearly insinuating that she is the one and only Jane in our entire organization)
Bob - "Ok, and you just want to know if the printer is on the network?"
Jane - "Yea."
Bob - "Can you tell me if the printer has an ethernet-" (she quickly interrupts)
Jane - "Say whaaaaaat?
Bob - "Yea, I knew that word was going to be an issue. Does anyone near you know what an ethernet cable is?"
Jane - "No. Not down here."
Bob - "Can you ask?"
Jane - "Hey y'all, anyone know what an ethernet cable is?"
(in the background I hear) - "Yes. It's the cable that connects to the back of your computer."
Bob - "Who was that?"
Jane - "Lisa."
Bob - "Ok, just let me talk to Lisa."